SysAid Pricing

Contact us and a SysAid consultant will be in touch to walk you through a customized evaluation process to help understand your needs and help match you to the best plan for your organization to ensure you’re not overpaying for features or capabilities you don’t need yet.

Yes! Simply start a free trial and you’ll get access to all SysAid features. No credit card details or any prior commitment required.

At any point during your trial you can choose a plan and pay from within your account using any of these payment methods: PayPal, credit cards, bank transfers, or check. Whatever works best for you.

The cost of your plan depends on several factors: from the type of package that would best fit your organization to the number of users and assets—such as workstations, servers, mobile devices, and more—that need to be managed by the system.

Yes! If you’re looking to build a business case or validate the value of ITSM automation, our ROI Calculator is built for that. Just enter a few operational metrics—like ticket volume, resolution time, and team size—and it will project the time and cost savings SysAid can generate. It’s a quick, data-driven way to evaluate the impact of streamlining your service desk.

Our team will be happy to help you figure out which SysAid product will help you and your IT team best.

When meeting with your SysAid consultant, they’ll get a deeper understanding of your team (and org) size, level of maturity, and your future growth plans, and will help match the right types of features—from automations and integrations, to BI and analytics—to best match your needs.

This step will make sure you’re not overpaying for features you don’t need at your current stage of growth. While also leaving room for you to add and upgrade as your needs change.

SysAid comes with several different licensing options to support you whether you wish to deploy on-prem or in the cloud.

SysAid Cloud provides weekly automatic updates, enterprise-grade security, and access to the latest innovations, including AI-powered features and a modern, intuitive UI. It enables faster feature delivery and minimal maintenance.

SysAid On-Premises is well-suited for organizations with strict data residency or regulatory needs. It includes SysAid’s core ITSM capabilities, however many of SysAid’s advanced features and continuous updates are exclusive to the Cloud version.

The one-off professional onboarding fee is not included in SysAid Plans.

SysAid is proudly certified by multiple independent data security and regulatory compliance organizations to ensure the security and safety of your data at all times. Our certifications include: ISO27017, ISO27001, ISO27018, SOC2 Type 2, Cloud Security Alliance (CSA) certification, and more.
You can learn more about our security compliance certifications, and download a copy of them, here